March 30, 2010

Dear Mattress Warehouse: Stop Jerking Us Around!

Posted in musings, open letters tagged , , at 10:23 am by silversprung

Yeah, we’re happy you carry split box springs and all, Mattress Warehouse, but that doesn’t make up for the fact that you have failed to deliver our guest bed not once, but twice.

This past Saturday, when we received our early morning “the delivery guy is coming between the hours of such-and-such and such-and-such” call, the conversation didn’t go as planned.

“We are calling to inform you that we don’t have any split boxsprings.”

“What do you mean? You don’t have any? We just received one last weekend. Do you mean to tell us we ordered and received the very last split boxspring out of all of Mattress Warehouse’s warehouses last weekend? Why did you wait until this morning to tell us? Why not last weekend when we rescheduled?”

“I’m sorry. We don’t have any available. We’ll give you a call when we get them in.”

So let me get this straight — when we came down to the store and talked with the salesman, placed the order, set up the delivery date, right then, you didn’t know you couldn’t fulfill the order? Or the week leading up to the delivery, you didn’t know you couldn’t fulfill the order? Or when the delivery men arrived, you still didn’t know you couldn’t fulfill the order? Or when we rescheduled the make-up delivery, you didn’t know then? Or the week leading up to that delivery? Or the morning of?

I just double-checked online and your website says I can order a split boxspring right now!

Come on!! For a place called Mattress Warehouse, how could you know so little about what you have in your warehouses? This bed saga needs to end. Happily.

PS I’m no longer sorry I was wearing muddy shoes the day I came in to try out the beds. So there.

See you next weekend, Mattress Warehouse…. I hope.

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